Every dispatched order has a tracking number. Here is where to find it, what the stages mean, and when a quiet tracking page is worth worrying about.
Where your tracking number is
- In the dispatch email we send the moment the parcel is handed to the courier, with a direct link.
- Under My Orders if you have an account.
- In the courier’s SMS on the day of delivery.
If you have an order number but no tracking number yet, the parcel is almost certainly still in handling — that takes 1 business day from confirmation. Orders confirmed after 3:00 PM IST join the next working day’s queue.
What the stages mean
| Order confirmed | We have your order and, for UPI, the payment. Handling starts. |
|---|---|
| Packed | Checked, counted and boxed — paper between boards, liquids bagged separately. |
| Dispatched | Handed to Delhivery and DTDC. Tracking number issued. |
| In transit | Moving between courier hubs. Normally 2 to 7 business days. |
| Out for delivery | With the delivery rider. Keep the phone reachable; for COD, keep the amount ready. |
| Delivered | Signed for. Your 10 days return window starts today. |
How long it should take
Handling 1 business day, then transit 2 to 7 business days — about 2 to 4 business days to metro PIN codes and 4 to 7 business days to the rest of India. Total, order to doorstep: 3 to 8 business days. Hill districts, island territories and the far North-East can run slightly past the top of that range.
When a quiet tracking page matters
- No movement for the first 24 hours after dispatch: normal. Scans start at the first hub, not at pickup.
- No tracking number three working days after ordering: write to us.
- No scan for five consecutive working days: write to us and we will open a query with the courier.
- Marked delivered but nothing arrived: tell us the same day. We ask the courier for the delivery proof and, if it cannot be produced, we replace or refund.
If a courier declares the parcel lost, we start an investigation at once. If it cannot be traced within seven working days you choose a free replacement or a full refund.
If the parcel arrives damaged
You may refuse a carton that is crushed, wet or resealed. If you have accepted it, film the unboxing and tell us within 48 hours with the video, photographs and your order number. Return shipping is on us in that case. The Return & Refund Policy has the detail.
Failed delivery
Couriers attempt delivery up to three times. If the parcel comes back to us we email you within two working days and offer either a re-shipment to a corrected address at no extra shipping charge, or a full refund.
Ask us about an order
Include your order number and, if you have it, the tracking number.
- Aurinest Pavilion — Aurinest Pavilion, sole proprietorship
- Address: 111/222, Vijay Path, Jhalana Chhod, Mansarovar, Jaipur, Rajasthan 302020, India
- Phone: +91 72318 48499
- Email: checkout@aurinestpavilion.shop
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.