Paper, canvas and paint travel badly if they are packed badly. This page sets out exactly how Aurinest Pavilion packs, dispatches and delivers an order, what it costs, and how long it takes. It forms part of our Terms of Service and applies to every order placed on aurinestpavilion.shop.
| Dispatched from | Jaipur, Rajasthan |
|---|---|
| Order cut-off | 3:00 PM IST |
| Handling (before dispatch) | 1 business day |
| Transit after dispatch | 2 to 7 business days |
| Total, order to doorstep | 3 to 8 business days |
| Shipping charge | Free on orders of ₹1,499 and above; a flat ₹59 applies below that |
| Courier partners | Delhivery and DTDC |
| Cash on Delivery | Available on serviceable PIN codes, at no extra charge |
| Delivery area | India only |
1. Where we ship
We ship within India only. Every parcel leaves our workspace in Jaipur, Rajasthan and travels through Delhivery and DTDC. We do not ship outside India, and we do not accept orders with a delivery address in another country — if one is placed, we cancel it and refund it in full.
Almost all Indian PIN codes are serviceable. A small number are not, usually because no courier runs a route there. If your PIN code cannot be served, checkout will tell you before you pay. In the rare case we discover it after the order is placed, we cancel and refund the full amount.
2. What shipping costs
Orders of ₹1,499 and above ship free. Below that, one flat charge of ₹59 covers the whole order, however many items are in it. That is the entire shipping cost: no handling fee, no packing fee, no fuel surcharge, no remote-area surcharge, and nothing collected at the door beyond a Cash on Delivery amount you already saw at checkout.
The figure shown at checkout is the figure you pay. If a courier ever asks for more, refuse the payment and tell us.
3. Handling: what happens before dispatch
Orders confirmed before 3:00 PM IST enter the same working day’s queue. Handling takes 1 business day, and in that time we do three things:
- Check the item against the order — the right size, the right piece count, the right title.
- Inspect it. Paint tubes and pens are checked for seal and leakage; sketchbooks and boards are checked for creased corners and bent edges; sets are counted.
- Pack it flat and rigid. Paper goods go between boards so they cannot bend in transit; liquids are bagged separately so a seal failure cannot reach the paper; the outer carton is corrugated and taped closed.
Orders placed on a Sunday or a public holiday begin handling on the next working day.
4. Delivery timelines
After dispatch, transit normally takes 2 to 7 business days. Metro PIN codes are usually at the fast end of that range, around 2 to 4 business days; the rest of the country, including tier-2, tier-3 and rural PIN codes, usually falls in 4 to 7 business days. Counting handling and transit together, expect 3 to 8 business days from the moment you place the order.
These are estimates, not guarantees. Courier capacity, weather, festival-season volume and local restrictions all move them. Remote areas — hill districts, island territories and the far North-East — can sit at the outer edge of the range or slightly beyond it.
5. Tracking your parcel
When the parcel is handed to the courier you get a dispatch email with the tracking number and a link. Tracking data can take up to a day to start moving after dispatch, which is normal. You can also see the tracking number under My Orders in your account, or on our Track Your Order page.
If there is no tracking number within three working days of ordering, or tracking has not moved for five consecutive working days, contact us and we will open a query with the courier.
6. Address accuracy
Please give a complete address with a landmark and the correct PIN code, and a phone number the courier can reach. Once a parcel is dispatched we cannot change its destination. Before dispatch — that is, inside the 1 business day handling window — write to us with the subject line Address change and your order number, and we will amend it if the parcel has not yet left.
We cannot accept responsibility for a delay or a non-delivery caused by an address that was incomplete or wrong at checkout. We do not deliver to P.O. boxes, or to defence and institutional addresses where couriers have no access.
7. If delivery fails
Couriers normally attempt delivery up to three times. If nobody is available, or the address cannot be found, or delivery is refused without a reason, the parcel comes back to us. We will email you within two working days and offer either a re-shipment to a corrected address at no extra shipping charge, or a full refund.
8. Damage and loss in transit
If the outer carton arrives crushed, wet, opened or resealed, you may refuse it at the door and ask the courier to return it. If you have already accepted it, please film the parcel as you open it and report the problem within 48 hours of delivery, with the video, photographs of the damage and your order number. A leaking pen, a soaked sketchbook or a warped board is replaced or refunded — see our Return & Refund Policy for how that is handled.
If a courier declares a parcel lost, we open an investigation immediately. If it cannot be traced within seven working days, you choose: a free replacement, or a full refund.
9. Cancelling before dispatch
You can cancel free of charge any time before dispatch — in practice, within the 1 business day handling window. Once a tracking number exists, the order can no longer be cancelled, but it can be returned. Our Cancellation Policy sets out the refund timeline.
10. Things beyond our control
We are not liable for delivery delays caused by events outside our reasonable control, including floods, storms, earthquakes, epidemics, civil unrest, strikes, government restrictions and courier-network outages. Where such an event affects your order we will tell you by email and give a revised estimate.
Risk in the goods passes to you on delivery at the address given. This policy is governed by the laws of India, and any dispute about shipping or delivery falls to the courts at Jaipur, Rajasthan.
11. Shipping queries
Email is our support channel for shipping, tracking and address questions. Please include your order number.
- Aurinest Pavilion — Aurinest Pavilion, sole proprietorship
- Address: 111/222, Vijay Path, Jhalana Chhod, Mansarovar, Jaipur, Rajasthan 302020, India
- Phone: +91 72318 48499
- Email: checkout@aurinestpavilion.shop
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.
We may update this policy from time to time. The version that applies to your order is the one published when you placed it.