Changing your mind before a parcel leaves us costs nothing. This page says exactly when the window closes, what happens to the money, and how long it takes to come back.
| Cancel free of charge | Any time before dispatch |
|---|---|
| How long that window lasts | The handling period — 1 business day from order confirmation |
| Cancellation fee | None. We charge no cancellation, processing or restocking fee. |
| Refund released within | 5 to 7 business days, in line with Reserve Bank of India guidance on online refunds |
| After dispatch | Cannot be cancelled — refuse the delivery, or return it within 10 days |
1. The window: before dispatch
You may cancel before we hand the parcel to the courier. In practice that is the 1 business day handling window after your order is confirmed. The moment a tracking number is generated, the window has closed — the parcel is physically out of our hands.
If your cancellation request and our dispatch cross in the same hour, we treat the request as received first and, if the courier has not yet collected, we pull the parcel back off the run.
2. How to cancel
Email us with the subject line Order cancellation and your order number, sent from the email address you used to place the order. Include the order date. We reply within one working day to confirm.
We can only accept a cancellation from the person who placed the order, using the same email address. That is an identity check, not bureaucracy — it stops someone else cancelling your order.
3. No fees, of any kind
On an order cancelled before dispatch we charge no cancellation fee, no processing fee, no restocking fee and no administrative penalty. The full amount you paid comes back, including any shipping charge, because nothing was shipped.
4. What happens to the money
Once we confirm the cancellation we release the refund to the route that paid for the order, and it is processed within 5 to 7 business days. This follows Reserve Bank of India guidance on the reversal of online payments.
- Paid by UPI: the amount returns to the UPI ID or bank account used at checkout. The final leg depends on your bank.
- Cash on Delivery: nothing was paid, so nothing is refunded — the order is simply closed.
- Paid but no order created (a failed authorisation that still debited you): your bank auto-reverses it, normally within 5 to 7 business days. Send us the UTR reference if it does not.
We do not issue store credit in place of a refund unless you specifically ask for it.
5. Partial cancellation
If your order has several items and you want to drop one, say which line in your email. We refund the price of the cancelled line and dispatch the rest as normal. One consequence worth flagging: if removing an item takes the order below ₹1,499, free shipping no longer applies and a flat ₹59 is charged on what remains. We will tell you the revised total before we proceed.
6. Changing an order instead of cancelling
Inside the same pre-dispatch window you can change the delivery address, adjust a quantity or swap an item. Email us with the subject line Order modification and your order number. Address changes depend on the new PIN code being serviceable. A change in value is settled either way — we invoice the difference or refund it — and we always confirm the new figure before acting.
7. Orders we may cancel
Occasionally we have to cancel from our side. We always email the reason and refund in full within 5 to 7 business days. The reasons are:
- the item is unexpectedly out of stock or has been discontinued;
- a price or description was displayed in error;
- payment could not be verified, or the order pattern suggests fraud;
- the delivery PIN code is not serviceable;
- the delivery address is outside India;
- we could not reach you for order verification within three working days.
8. After dispatch
Once a parcel is moving it cannot be cancelled, but you are not stuck with it. You can refuse the delivery at the door, in which case the parcel returns to us and we refund under the Return & Refund Policy. Or you can accept it and start a return within 10 days of delivery, provided the goods are unused and in their original packaging with the invoice.
If a dispatched parcel comes back to us because delivery failed after several attempts, we email you within two working days and offer a re-shipment to a corrected address at no extra shipping charge, or a full refund.
9. Repeat cancellations
We keep a record of cancellations for fraud prevention. Where an account repeatedly cancels after dispatch or refuses delivery without reason, we may ask for prepayment on future orders, or decline them.
10. If you are unhappy with the outcome
Ask for the matter to be escalated to our Grievance Officer, as provided under the Consumer Protection (E-Commerce) Rules, 2020. Complaints are acknowledged within 24 hours and resolved within 15 days.
11. Cancellation contact
- Aurinest Pavilion — Aurinest Pavilion, sole proprietorship
- Address: 111/222, Vijay Path, Jhalana Chhod, Mansarovar, Jaipur, Rajasthan 302020, India
- Phone: +91 72318 48499
- Email: checkout@aurinestpavilion.shop
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.
Governed by the laws of India; disputes fall to the courts at Jaipur, Rajasthan.